Position Details
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Qualication
Accomplished and quality-driven Professional with 18 years of national/international IT / Telecommunications logistics, operations, and project management expertise. Detail-oriented coordinator and project liaison with demonstrated track record for defining project requirements and developing/executing logistics management plans. Effective communicator with over 15 years of delivering high level strategic briefings to U.S. Military Commanders and Executive Staff members.
Working Experience
1TEAM INTERNATIONAL LLC, Aug 2010 – Current
Managing Director, Dallas, Texas
· Defines and implements strategic plans to successfully meet 1TEAM International’s business objectives. Coordinates and collaborates with partners to administer exam preparation training and provides an online forum for training delivery. Provides strategic unbiased and objective advisory to enhance organizational performance and productivity. Serves as the main contact between 1TEAM International and the client, and oversees the day-to-day operations of projects until completion. Conducts classroom and online training for adult learners. Responsible for firm management and consulting on strategic engagements.
FRESHLOC TECHNOLOGIES INC., April 2012 – June 2013
Manager – Installation & Support, Dallas, Texas
· Managed customer services requests. Organized daily schedules for technicians. Assigned support requests and ensured proper closure. Scheduled installs and ensured that all documentation prior to and after the install was collected. Gathered pertinent information to build a database for future resource. Developed and documented procedures to analyze and anticipate support and customer needs. Monitored customer sites to proactively address any problems. Acted as liaison between support, sales, engineering, and manufacturing. Developed and reported on metrics for departments. Hired and fired as needed to ensure a proficient and effective staff was maintained.
GENERAL DYNAMICS INFORMATION TECHNOLOGIES, Oct. 2009 - Aug 2010
Senior Telecommunications Planner/Analyst, Camp Arifjan, Kuwait
· Served as 160th Signal Brigades Single Point of Contact for IT Operations for Afghanistan as well as the senior planner, and developed/detailed human resources, and implementation plans for IT systems in the Southwest and Central Asia. Coordinated human resources logistics for 12 engineering contractors, conducted Quality Assurance and Control Inspections on numerous Afghanistan-based TCF installation projects, provided non-compliance punch lists, generated final-acceptance reports, and validated accurate project execution/compliance. Assisted in the maintenance of IT / Telecom Network diagrams and produced reports on a monthly basis for higher-level review and audit. Consulted with Senior Military Officers, conducted staff briefings, planned/strategized IT operational and implementation plans, determined project scope and requirements, and reported project status.
ITT INDUSTRIES, (Systems Division), Oct. 2004 – Oct. 2009
Communications Supervisor – Site Lead, TCF Lead (NOC), TCF Tech (NOC), Camp Arifjan, Camp Navistar, Kuwait
· Supervised TAC-SWACAA Communications Team, managed outside plant (OSP), video teleconferencing (VTC), technical control facilities (TCF), global broadcast systems (GBS), SL100, DRSN, and telephone switchboard operations work centers totaling 35 subordinates & 7 direct work center leads. Worked with Network Administrators and SL100 Technicians to implement VOIP/VOSIP calling using CISCO phone technologies. Worked with numerous carries and performed audits on DSN and commercial out bound calling. Managed the day-to-day operational and tactical aspects of multiple or large-scale Communications projects. Oversaw work center leads and challenged others to develop as leaders while clarifying responsibilities. Implemented engagement review procedures to ensure successful project execution and customer satisfaction. Effectively communicated relevant project or operational information to superiors, peers and customers. Managed scope, minimized and mitigated risk across projects by focusing on requirements gathering based on customers request. Completed performance evaluations, provided progressive discipline, and ensured all ITT HR processes were followed.
HOUSTON ASSOCIATES, INC., Oct. 2003 - Oct. 2004
TCF-Technician (NOC), Operation Enduring Freedom, Manas Air Base, Kyrgyzstan
· Troubleshot/resolved database issues and operated Network/Communication System Technical Controller for 100+ node LAN/WAN enterprise. Evaluated and monitored links, trunks, circuits, and troubleshot outages, and recommended/implemented system improvements.
COMBAT SUPPORT ASSOCIATES, Oct. 2002 - Oct. 2003
TCF Lead –Technician (NOC), Operation Iraqi Freedom, Camp Doha, Kuwait
· Operated Network/Communications System Technical Controller for a LAN/WAN enterprise, maintained two Promina 400 nodes, troubleshot/resolved system issues, and optimized system functionality and integrity.
TEKSYSTEMS / MCI WORLDCOM, Richardson, Texas, Aug 2000 – Sep 2002
Telecommunications Technician (NOC)
· Directed and supervised TCD Data Circuit ticket operations, managed system communications and distribution processes, troubleshot outages, and assured system operability and efficient ticket distribution. Spearheaded/implemented flash outage website and communicated critical network outage data.
US ARMY, Ft. Hood, Texas, Kuwait, Aug 1996 – Sep 2000
Signal Support Systems Specialist (25U), 4th Infantry Division - HHT 1-10 CAV - Intrinsic Action 99-10-Kuwait
· Installed/monitored radio transmitting and receiving equipment components, maintained mobile communications, and assured intrastate communications quality and integrity. Controlled, directed, and managed the maintenance of 1.5 to five-ton vehicles and assembled, aligned, and disassembled numerous UHF, VHF. SHF, and FM multi-channel radios and antennas ranging from three to thirty meters high.
Education
CALIFORNIA INTERCONTINENTAL UNIVERSITY, Irvine, California, July 2015 – Oct 2018
· Doctorate of Business Administration in Global Business and Leadership – Student ID #1308048938
FULL SAIL UNIVERSITY, Winter Park, Florida, June 2013 – June 2014
· Master of Science, Innovation and Entrepreneurship – Student ID # 0000319238
FULL SAIL UNIVERSITY, Winter Park, Florida, Nov 2008 – Sept 2011
· Bachelor of Science, Entertainment Business – Student ID # 0000319238
PROFESSIONAL CERTIFICATES & LICENSES
· Advanced Achievement Award, Full Sail University, 2014
· ITIL V3 Service Operations Lifecycle, Sites Power Dubai, 2009
· ITIL V3 Foundations, Sites Power Dubai, 2009
· Project Management Professional Exam Prep, Sites Power Dubai, 2009
· Masters Certificate in Lean Six Sigma (Greenbelt, Blackbelt, Lean), Villanova University, 2009
· Flippen Leadership Training, ITT, 2006
· Promina Operations and Maintenance, NET, 2005
· Promina Hardware Maintenance, CACI, 2004
· Promina Operations & Configuration Maintenance, CACI, 2004
· Licensed Barber Stylist, Grahams Barber College, 2001
· Signal Support System Specialist Certification, US Army (25U), 1997
