OBJECTIVE：

TEFL qualified and ambitious teacher who would like to conduct the pedagogical process in a brisk and fun method so that students could get intrinsically motivated and love to learn English. My vision is that a healthy classroom environment and a strong teacher-student rapport besides a well-organized lesson plan are the essence of English teaching. Looking forward to embark upon a new journey and obtain a job in such a reputable place.

WORK EXPERIENCE：

English teacher assistant

• Providing support to students whose mother tongue is not English on an individual and small group basis.
• Giving extra help to children with special needs and those who struggle with some point. Motivating and encouraging pupils.
• Assisting with marking and correcting work.
• Attending teacher-parents meetings. Helping with school events, trips and activities.
• Supervising students between classes, during lunch and breaks, and on field trips.
• Observe and gauge students' performance and provide appraisals if needed to the lead teacher

Expedia Canada

• Process and resolve complaints and record given information in the system.
• Take Ownership of issues by researching and resolving all external and internal customer inquiries.
• Manage work load effectively in order to meet Service Levels and Productivity metrics.
• Use resources effectively to provide accurate, complete and timely resolution.
• Adhere to task assignment schedule and remain flexible to task assignment changes throughout the day.
• Communicate effectively and partner cooperatively with various business partners to ensure customers’ issues are resolved and service levels goals are met.
• Make empowered decisions and offer creative alternatives to secure customer loyalty and Save the Sale.
• Prioritize work so that past service level items are given urgent, immediate attention .